SERVICES OVERVIEW

At Orca, we do much more than simply sell household products. We strive to make the customer’s journey and experience memorable with our range of services below.

DELIVERY

Orca Deco offers delivery and assembly of furniture free-of-charge within Lusaka city area. We guarantee delivery and assembly of your purchases within 3-5 working days. T&C’s apply.

 

For any inquiries about our Delivery Services please contact our customer care on +260971231919.

RETURNS

If you have changed your mind and are not entirely satisfied with your purchase, we offer the following exchange policy:

  1. Products should be returned within 10 days from the purchase date indicated on the receipt
  2. You will be required to present the original receipt
  3. Products should be in their original packaging
  4. We do not accept returns on any product that has been modified / altered / washed
  5. We do not accept returns on mattresses or used bedding (i.e. All bedlinens, duvets, pillows and pillow tops)

 

We do not offer cash refund but we accept exchange of goods. At any time, Orca Deco reserves the right to refuse an exchange.

GIFT VOUCHERS

Whether it’s for a loved one, to reward your staff or to thank clients, it’s hard finding the perfect gift every time.

 

Orca Gift voucher makes it easier for you by letting them choose their own gifts. Reward your staff, thank a client or show some love to friends or family by letting them choose their own gifts. Available in a range of denominations of K100, K200, K500, K1,000, K2,500 and K5,000.

GIFT REGISTRY

Everybody knows the perfect gift completes the big day.

 

Making the new couple/baby happy just got easier with the Orca Deco Gift List. The couple/expectant mother chooses what they really want at Orca Deco and you, your friends and loved ones get to gift it to them.

ORCA BUSINESS SOLUTIONS

Orca Business Solutions is a new service that delivers professional support to our corporate customers.

 

Our comprehensive offering includes customized 3D designs for your projects, various payment schemes to go along with our competitive prices, a professional decoration service and a dedicated in-house team on hold to discuss every one of your requirements.

 

Whether for retail, hospitality or office, we ensure that you get the right products to meet your organization’s needs and budget.

CREDIT FACILITIES

Orca Zambia has partnered with selected banks to enable salaried workers and companies in Zambia to purchase consumer items and pay over a period of 3-12 months with no interest nor additional charges.

 

  • Who can apply?
    • Account holders of the selected banks
    • Salaried workers
    • Businesses

 

  • How it works:
    • Identify the product you desire to purchase and make a quotation at Orca
    • Bring this quotation to your bank and complete the quick and easy Orca Credit Facility application
    • Once your application is approved, immediately collect your goods from Orca and pay them back over the 3-12 month period.
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