FAQs

FREQUENTLY ASKED QUESTIONS

Where is your store Located?
Both of our showrooms are located on Kafue Road in Makeni, Lusaka Zambia.

 

Do you offer delivery services?
We send a team of professional carpenters to deliver and assemble your furniture free of charge for all purchases of K5,000 and above.

 

What is your exchange policy?
If you’ve changed your mind, bring it back in unused condition, in the original packaging, and we will exchange it for you. Orca reserves the right to refuse an exchange at any point.

 

What payment methods are accepted?
We accept the following payment methods: Cash, credit card, check, bank transfer.

 

Do you have an online store?
At the moment, we do not have an online store and our products cannot be bought online. We invite you to visit our showrooms to discover our range of products.

 

Where are your products from?
We carefully select the world’s finest manufacturers and bring their products to you right here in Zambia. Our products are from all over the world in order to cater for everyone’s tastes and budgets.

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